frequently asked questions

CAP Worldwide is the best-in-class corporate serviced accommodation booking agency. 

We source extended-stay accommodation including serviced accommodation and residences, corporate housing, aparthotels and alternative accommodation for stays of 5 nights and above to 12+ months.

CAP Worldwide arranges and manages short-term and extended-stay accommodation for corporate travellers in over 150 countries, handling everything from sourcing and verifying properties to booking confirmation and payments.

CAP delivers global extended-stay accommodation programmes for clients in the aeronautical, banking, consultancy, engineering, financial services, FMCG, pharmaceutical and technology sectors, primarily managing temporary accommodation for business travellers, relocation employees, groups and project teams. We are always happy to provide client references.

We also partner with travel management and relocation management companies.

We are a purely agnostic best-in-class serviced accommodation agency – we have no interests, shareholdings or strategic agreements with serviced apartment operators; we always act in the best interests of our clients.

CAP Worldwide provides global extended-stay solutions through our tri-regional service delivery teams in EMEA, APAC and The Americas.

We access over 1.6m serviced accommodation units globally through our brand partner network, consisting of serviced apartments, residences, aparthotels, alternative accommodation and corporate housing.

CAP operates as a purely agnostic agent – we have no ties to serviced apartment operators or third parties – to ensure we provide the most suitable and cost effective solutions to our corporate clients through our brand partner network of verified suppliers.

Please reach out to our Brand Partners team in the first instance - partners@capww.com - to discuss how we work, our onboarding process for new partners and our CAPVerified minimum standards for serviced accommodation.

Most accommodation proposals are delivered within 2-4 working hours of receiving an enquiry.

Please contact our Brand Partners team in the first instance - partners@capww.com - to discuss listing your properties with CAP.

Yes. Our goal is to provide our clients and their travellers with a consistent safe and secure, clean and legal extended-stay experience, and this is only possible by developing a strong and diverse global partner network with professional providers of all sizes.

Each CAP partner property has a cancellation policy which will apply both prior to your arrival date, and once you have arrived and checked-in to the property (an early termination policy). Please note that these can be less flexible than hotel cancellation policies. 

The cancellation policy and early termination policy will be highlighted on our proposal when providing accommodation options, as well as within our booking confirmation once a booking has been requested.

If you have any questions, our reservations team are always here to help.

If you need to amend your booking, you can either submit your amendment request through your online booking confirmation, or contact our global reservations team for assistance. 

Please be aware that any change to the length of your stay may result in an increase in the rate you pay.

Please contact our global reservations team if you need to extend your stay. 

Please note that extension requests are subject to availability, and so should be requested a minimum of 7 nights before your scheduled departure date.

If you have guests or family members joining you during your stay, please let our global reservations know when confirming the booking. 

Additional guests may not be permitted, or may increase the nightly rate; accommodation is for the use of the named traveller(s) and any pre-approved accompanying guests only. 

Sub-letting the accommodation is not permitted.

Yes. While some aparthotels offer 1 night stays, most of our partners have minimum stays of 4 nights and over, although this varies by location. For instance, in some destinations property partners will only accept stays of 30 nights minimum, due to local laws. 

If you have any questions, our global reservations team are always here to help.

Yes, this is possible – especially for longer stays – but is subject to availability. If the property is full, arranging viewings can be challenging.

Please connect with our reservations team at enquiries@capww.com or call us to discuss further; if a viewing is not possible, we may be able to arrange a virtual tour instead.

Serviced accommodation or serviced apartments are fully furnished apartments with a kitchen, with weekly cleaning, Wi-Fi and all bills included which are a great solution for business travellers and relocating assignees for extended-stays.

Serviced accommodation is typically 30-40% larger than an equivalent hotel room, and gives travellers privacy, more space to relax, the ability to self-cater and also access to laundry facilities – many units are equipped with washer/dryers.

Serviced accommodation comes in many forms, from aparthotels which combine the convenience and space of a serviced apartment with hotel-style facilities, through to dedicated apartment buildings with an on-site concierge, to individual apartments, alternative accommodation (such as larger homes) and corporate housing where a unit is sourced and set-up specifically for an extended-stay booking.

Each apartment offered by CAP must comply with our CAPVerified minimum standards and service levels.

Briefly this means: High speed internet access is available; All utilities are included; All accommodation is fully furnished and contains a fully fitted kitchen or kitchenette with working appliances, plates, glassware and silverware, cutlery, pots, pans and other cookware; In apartment washing machine facilities or communal facilities available on site; Weekly housekeeping with linen change is included.

Yes. High-speed internet access is available in all serviced accommodation offered by CAP.

If you have any specific requirements, please contact our global reservations team for more information about individual properties.

The check-in or arrival process varies depending on the property type – many aparthotels and dedicated apartment blocks offer a front desk or concierge service, whereas other properties use key collection or offer a meet and greet service.

Full details of the check-in process are provided 24 hours before your scheduled arrival, but our global reservations team are here to help if you have a question about a specific property.

Check-in is usually from 2.00pm, although this can vary – the check-in time for your chosen property is listed within the property profile and will be included within your booking confirmation.

An early check-in to your apartment may be possible, but must be requested in advance of your arrival.

If you expect to arrive early – if you have an early flight arrival for instance – please let our global reservations team know. You may have to pay for the previous night to guarantee an early arrival.

Your booking confirmation will include the 24/7 emergency number for the property you are staying with, and our CAPCare24 team are here to support you before, during and after your stay with any questions you may have. 

If you need emergency assistance, please call our global 24/7/365 support line +44 208 323 2888 for assistance.

Check-out is usually from 10.00am, although this can vary – the check-out time for your chosen property is listed within the property profile and will be included within your booking confirmation.

Some properties will allow pets, although policies vary from property to property. Properties which allow pets may request a deposit and/or charge an additional end of stay cleaning fee.

If you have a pet that will be travelling with you, please highlight this when enquiring. Our global reservations team will help you to identify suitable accommodation options and highlight any additional charges prior to confirming a booking.

Accessible accommodation units are available in some locations, and facilities may include wheelchair accessible, step-free access, hearing-loops, and visual alarms.

Please contact our global reservations team to discuss specific needs, or for more information about individual properties.

The majority of serviced accommodation units are non-smoking, and this applies to the individual apartment and any internal communal areas. 

Please contact our global reservations team if you require a smoking unit, as additional cleaning charges will often apply if you do smoke in a non-smoking apartment as this is against the terms of your booking.

Each serviced accommodation or serviced apartment unit is fully furnished and includes weekly cleaning, Wi-Fi and all utility bills.

Additional charges may apply i.e. for car parking, premium TV channels, extra services (i.e. a roll-away bed), or tourist/city taxes.

Some locations operate a monthly cap on utilities, which means any overage needs to be paid by the occupant.

Our global reservations team will advise you of any additional costs which apply during the enquiry process.

Yes, the nightly rate quoted by CAP will include local taxes (such as VAT or GST) wherever possible. In some locations, tourist taxes or cities taxes are charged, which must be paid to the property by the occupant of the serviced accommodation.

Our global reservations team will advise you of any additional costs which apply during the enquiry process.

If you are an individual traveller, paying for your stay using a corporate card, you will receive an invoice from CAP around your check-in date. 

The invoice will be sent by email and will include a secure online payment link for credit card payments.

We use Stripe as our merchant for secure credit card payment processing. Stripe accepts all major credit cards globally including Visa, Mastercard, American Express, Discover and Diners Club.

Deposits are not usually required for bookings through CAP, although this can vary between properties and in certain circumstances, for instance if you are travelling with pets. 

Some properties may request a credit card pre-authorisation for incidental costs and/or damages on arrival.

Our global reservations team will advise you if a security deposit payment is required during the enquiry process.

If you damage anything during your stay, please let our CAPCare24 team know immediately so we can discuss with the property partner - by calling us, or by email - CAPCare24@capww.com

The CAPCare24 team will manage any damages notified by you during your stay, or claims made by the property after your departure, to reach an impartial resolution.

CAPStore is our online booking tool for corporate serviced accommodation, which gives authorised business users access to search and book approved and verified extended-stay accommodation at negotiated corporate rates.

Yes, CAPStore is free to use for our contracted corporate clients and their employees and travellers.

Yes, CAPStore includes extended-stay content suitable for stays of 7 nights and above.

Yes, we can upload budgets, rate caps, average rates, etc. within CAPStore to assist in managing compliance with your travel programme and travel policies.

Yes, we can configure SSO access to CAPStore, enabling a streamlined traveller experience while enhancing security, and maintaining compliance.

Please reach out to our sales team at hello@capww.com for more information - we'll be delighted to chat with you.